Privacy Policy

Our privacy policy outlines the procedures we follow in handling your personal information when you access and use our website, including its subpages and associated domains. It also outlines your rights under relevant data protection laws and empowers you to manage your personal data to maintain your privacy

What Data We Collect?

When utilizing our Services, we gather data automatically to enhance the functionality and offer you a more pleasing user experience. The information collected includes:

Technical Information. We collect technical details regarding your device, such as browser type, operating system, language preferences, the time of accessing the Services, and the website domain from which you accessed our Services. These details help us enhance the functionality of the Services and customize them to suit your requirements.
Game Activity Information. We record information about your gaming activity, such as deposits, wagers, bonuses, game session length and your records. We may also share and publish this information through our Platforms.
Device and Connection Information. When you choose to install our Software, we gather device-related details solely to ensure security and identify any fraudulent activities. For instance, we may conduct assessments to determine if fraudulent activities are associated with the software you are utilizing or if you are connecting through a VPN or proxy.
Analytics Information. We gather data related to your utilization of our services, encompassing app usage, user engagement, and duration of use. This information is utilized primarily for error detection, troubleshooting, research, and analytical purposes.
Anonymous Information. We have the capability to make information anonymous in such a way that it cannot be used to personally identify you. Once anonymized, we are authorized to utilize and disclose this information without limitations, serving different purposes, such as advertising or marketing endeavors.

We handle your information in a manner consistent with our privacy policy and take all necessary steps to protect your personal information.

Legal Basis for Processing Personal Data

When we handle your personal information, we follow the General Data Protection Regulation (GDPR), which is a pan-European legal framework that aims to establish consistent data protection laws.

Our priority is to ensure that your personal data is adequately protected and that we meet the necessary legal requirements for data protection. If you have any concerns regarding the processing of your personal information, please don’t hesitate to contact us for additional clarification.

How We Use Personal Data?

We use your personal information for the following purposes:

To set up, manage and update your account.
To provide and manage our services, such as rates and payment processing.
To maintain communication with you and provide updates on our latest service innovations and exclusive promotional offers.
To promote our services and provide you with advertisements, including behavioral advertising.
To promote our services by displaying user feedback about our services on our services, affiliate and partner websites.
For the purpose of analyzing, conducting statistical research, and improving our services with the aim of meeting your specific needs and interests.
For managing customers, providing support, and troubleshooting our services in order to address any issues or inquiries you may have.
To further advance, personalize, and enrich our offerings according to user preferences and usage patterns.
To promote responsible gaming by creating a secure and fair gaming environment.
To verify and validate your access to certain features of our services.
To identify and prevent fraudulent, illegal, or any other activities that may compromise the integrity of our services, including evaluating any risks associated with your actions.
To examine and enforce penalties for any infractions of our policies and terms of service.
To investigate and resolve any disputes related to the usage of our services.
As required by law or regulatory bodies, to comply with procedures such as Know Your Customer (KYC) and anti-money laundering, or in response to government or court requests.

We only collect and process personal data that you provide voluntarily when you register on our website or interact with our services. This information contains personal data, including your name, email address, telephone number, and potentially financial information such as bank card details. The primary reason we collect and utilize this data is to offer you our services and maintain a record of your payments.

Your personal data will not be shared with third parties without your consent, except where necessary to provide services to you, such as processing payments or complying with legal requirements. To maintain the security of our services and protect our users, we may also share your data to prevent any fraudulent activities.

International Data Transfer

As we conduct our operations globally, there is a possibility that we may have to transfer your personal information to countries that are different from your country of residence. It is important to note that data protection laws and other legal regulations in those countries may not offer the same level of comprehensive protection as in your home country.

Security

We place great importance on the security of our Services and the protection of your information. To do so, we employ a variety of physical and technological security measures to prevent unauthorized access, keep your data secure, and handle the information we collect online correctly. The specific security measures we apply depend on the level of confidentiality of the information we collect and store.

We strictly follow standard procedures and utilize tools to keep our users’ information secure. This includes having a secure network with intrusion prevention and firewall systems, using encryption to ensure secure data transmission, and authentication and access control methods. We consistently perform thorough external and internal audits to ensure that our security measures are robust and to identify any potential vulnerabilities.

Nevertheless, despite our diligent efforts, we cannot guarantee absolute protection against unauthorized access to or misuse of our Services. It is important to note that we cannot be held accountable for the actions of individuals who gain unauthorized access to your information or exploit our Services. Nor can we give any express or implied warranties to prevent such access or misuse.

Data Retention

We adhere to our contractual and legal obligations in processing and storing your personal information. The retention of your data is solely based on the duration of our contractual relationship with you. After the end of this relationship, we only retain the data to the extent required by law. If the remaining data is no longer needed to fulfill legal obligations, it is routinely deleted unless further processing is necessary to preserve evidence or defend against legal claims.

Customer Rights

You can always contact us at any time to request the following:

To gain entry or erase your personal details.
To alter or refresh any personal details linked to you. If you suspect any information to be inaccurate, you have the option to request its rectification or deletion.
We are committed to processing your request.
Limit or stop further use of your personal information.
To receive your Personal Information in a format that can be read by a machine, provided that you have willingly provided it.

It is important to understand that these rights are not unrestricted and could be influenced by relevant laws, regulations, and requirements, such as those related to gambling or the obligation to maintain and retain records for legal and ethical purposes.

Google Analytics Usage

We use Google Analytics to provide a better user experience on our website and to analyze and improve its functionality. This data helps us understand how we can improve our website and offer our users more relevant and interesting content.

Google Analytics collects information through the use of cookies that are stored on your device. These cookies contain anonymous information and we do not access users’ personal data.

Collecting and analyzing data using Google Analytics helps us better understand our users’ needs and preferences, which allows us to develop our website and offer an even better product.

SSL Encryption

When accessing our website, interacting with our services, or transmitting data through our platform, all communications are conducted using the secure SSL protocol. This guarantees that all transmitted information is encrypted, making it inaccessible and unreadable to unauthorized individuals. Whether you are sending personal information, financial data or any other sensitive information, it will be handled with the utmost security.